Our agency goals are:
- To provide a set of described services that are individualized based on the participant’s personal care plan;
- To employ and supervise well-trained and qualified direct support professionals;
- To engage in continuous monitoring, feedback, and improvement activities; and,
- To create a welcoming home-like environment that creates and promotes consumer and family satisfaction with our services and supports.
Our Philosophy of Care
Providing the Highest Level of Consumer Direct Care and Promoting Individual Preferences and Desires while Maintaining Health and Safety Practices and Standards
Our experienced, licensed, and trained staff honor the dignity and respect the rights of consumers by supporting their decisions, choices, and judgments, and when health or safety issues present a challenge, we take the time to listen to the consumer, to offer reasons and alternatives, so they may make healthy and safe choices based on informed decision making.
Our Agency Direct Care Staff provides prescribed services that demonstrate an agency-wide appreciation of our consumers reaching their personal goals of independence and choice. We promote and advocate making their own decisions about performing their daily life tasks and engaging in community events and activities for the level of independence. We demonstrate our commitment to this principle by listening to the consumers, supporting their decisions and choices while using informed decision-making when choices may interfere with health and safety concerns, and engaging in positive risk-taking to support increased independence and activity preferences.
From top to bottom, including consumers, stakeholders, staff, and the governing body, we are on a mission of continuous quality improvement: We are creating a culture and an environment that focuses on engaging with members and stakeholders to better understand and meet their needs and on gathering regular feedback to improve satisfaction levels. The Governing Body has appointed the CEO, and the CEO has delegated to a Quality Improvement Team and a Team Manager to carry out the plan, conduct the activities prescribed in the QI Process, and make and report recommendations in an action plan.
Our Core Values
- Integrity: We do what we say, we teach by example, we carry out our activities in a transparent way, and we are accountable to our consumers, guardians, and staff to maintain high standards.
- Compassion and Empathy: We value loving, caring, nurturing, and empathetic relationships.
- Diversity: We respect, value, and embrace differences in people.
- Fun: We have a culture that encourages play, celebration, and joy.
- Stewardship: We take good care of our human and natural resources.
- Empowerment: We provide all means necessary to make our residents independent and valued.
- Respect: We value the contributions, skills, and natural abilities of our consumers. We dignify their desires, preferences, and choices.
- Continuous Improvement: We seek to improve our systems, our processes, our personnel skills, and the effectiveness of our direct care.